The Village of Schaumburg is dedicated to the goal of providing excellent services and programs to meet the needs of our community and those who visit. In keeping with this goal, the village has established an office of professional standards.

The Office of Professional Standards Manager (OPS) reports directly to the Village Manager and is an independent administrative investigator responsible for maintaining the integrity of the Village of Schaumburg and its personnel by conducting full, fair, and objective fact-finding investigations. The OPS is thoroughly familiar with the administrative functions of the village, all organizational policies, rules, regulations, administrative protocols, labor agreements, personnel policies, code of ordinances, federal and state laws, and applicable accreditation agency standards.

If you have a concern or complaint about Village of Schaumburg personnel, that is not being resolved to your satisfaction by the specific departmental supervisor, division manager, assistant, or director, you may leave a message for the Office of Professional Standards at 847.923.4715, write to the Office of Professional Standards at 101 Schaumburg Court, Schaumburg, Illinois 60193, or send an e-mail to OPS@ci.schaumburg.il.us

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To advise the village of your suggestions or comments about matters other than specific personnel, the "We're Listening" page is available.