Commuter Parking - Permit FAQ

Account Info
Permit Info & Management
Payment Info
Policies & Procedures
Terms & Conditions
Additional Support

Account Info

Where do I Start?

In order to view and purchase your digital monthly or quarterly permit, you will first need to create an account with Passport. The Passport website is both smartphone and desktop computer friendly. You can sign up with either an email address or a phone number.

How do I Create an Online Permit Account?

  • Go to
  • Enter either a valid email address or phone number,
    • Note: Your future login will always be based on whichever method (phone vs. email) you initially use.
  • Enter either a valid email address or phone number.
  • A 3-digit code will be sent to you (via email, text or call). Please enter it to validate your account.
  • Create a 4-Digit Pin (equivalent to a password).

How do I Log back into My Account?


  • Go to
  • Enter either a valid email address or phone number. This is based on whichever method (phone vs. email) you initially used to create an account.
  • If you have not logged into your account in a while, a 3-digit code will be sent to you (via email, text or call). Please enter it to validate your account.
  • Enter your 4-Digit Pin that you created when you made your account.

How do I reset my PIN?

Click “Reset PIN” when prompted to provide your PIN code. You will be able to reset your PIN immediately, but for security reasons your saved credit card information will be removed from your account. You will have to re-enter your credit card information and also possibly re-enroll for auto-renew.

How do I Change/Update the Phone Number or Email Address on my Account?

You will need to create a new account in order to change or update your login method. To create a new account, please click the Logout Tab and then click “Sign-Up” and enter a new phone number or email address. If you still need to manage an existing permit, contact Village of Schaumburg staff for a link code.

What is a Link Code?

A Link Code is only used if you purchased a permit over the counter and you need to link a new account to the permit. The Link Code is supplied by Village of Schaumburg staff at the time of purchase. A Link Code is NOT used for renewing your permit.

Permit Info & Management

How do I Purchase a Permit?

  • Login to your account
  • Click the “View/Add Permits” tab
  • Click “Add new Permit”
  • Click “View” next to the Permit you want to purchase
  • Confirm all of the information in the “Permit Information” box is correct.
    • Be sure you select the correct “Valid From” dates. You need to change the start date if you are purchasing a future permit.
  • Enter your vehicle information
    • When entering your License Plate Number, do not include spaces or any special characters. For example, Fire Fighter plates include a “FF” at the end. Do not include these special characters.
  • Click “Add Vehicle” to add additional vehicles (up to 4 vehicles per permit).
  • Enter customer information
  • Check that you agree to the Terms and Conditions
  • In the “Purchase Summary”, CONFIRM THE DATES OF YOUR PERMIT
  • Enter your payment information and click “Pay Now”
  • Your permit is instantly active (unless you are purchasing a future permit)

Where is my Permit?

Your permit is a digital permit that uses your license plate to determine if your vehicle holds a valid commuter parking permit. Hangtags are not distributed to hang in your rear view mirror.

How does Enforcement know I hold an Active Permit?

Digital permit data is instantly sent to parking enforcement personnel. The officer will read your license plate to determine if you are a valid commuter parking permit holder.

How do I View My Permit(s)?

  • Login to your account
  • Click the “View/Add Permits” tab
  • Your active permits will be listed
    • Note: If there are no active permits listed, you may have logged on using the wrong method (email vs. phone)

Can the Permits Sell Out?

If there are available permits, “Available” will appear under the price of the permit. If there are not any available permits, your waitlist number will appear instead.

How do I Update or Add a License Plate Associated with my Permit?

Note: Do not include spaces or special characters when entering your license plate number.

  • Click the “View/Add Permits” tab
  • Click “Manage Permit” under your Active Permit
  • If editing a vehicle already associated with the permit, click “Edit” next to the vehicle
  • If adding a new vehicle, click “Add Vehicle”
  • Edit vehicle information
  • Click “Save”
  • There is no fee for editing or adding vehicle information

Can I have Multiple Vehicles Tied to the same Permit?

Yes, you are allowed to add up to four vehicles to a single permit. However, only one of those vehicles may be parked in the lot at one time. If you want to add additional vehicles after you already purchased a permit, follow the process under the section “How do I Update or Add a License Plate Associated with my Permit”.


How do I Add/Delete a Payment card?

  • Click the “Payment” tab
  • Click “Add Card” or “Delete”
  • Enter your card information or delete the card you want to remove
  • Click "Save” or “Delete Card”

Can I Pay for other People's Permits or a second permit?

Yes, just click "Add New Permit" and fill out the application.

How do I Sign Up for (or Cancel) Auto-Renewal?

After you purchase or extend your permit, you will be prompted to set up auto-renewal. Auto-renew allows the system to charge the card on file on the first day of the next permit cycle. You can sign up or cancel after the initial permit purchase by:

  • Login to your account
  • Click "View/Add" Permits at the top of the screen
  • Click "Setup Automatic Renewal" or “Manage Auto-Renew”

Additional Renewal Notes

  • Permit users with Auto-Renewal disabled will receive an email about 14 days before their permit expires to alert them that their permit will expire. If you want to keep your permit, follow the directions in the email and extend your permit. Do not purchase an entirely new permit.
  • Auto-Renewal users will receive an email about 14 days before their permit expires to alert them that their payment will be processed. Recurring payments are always processed on the first day of the permit cycle. If you are not renewing your permit, your auto-renewal must be canceled before the first day of the month or you will be charged. All payments for permits are final and non-refundable.
  • If you have Auto-renew enabled, you do not need to manually purchase the next permit. If you do manually purchase the next permit, you risk purchasing two permits for the same permit period.

Am I Allowed to Use my Wage Works Card to Pay for my Permit?

Yes, but a Wage Works credit card can only be accepted online. Wage Works credit cards cannot be accepted in person at the front Finance Counter of Village Hall or the Police Station.

Can I Pay for my Permit with a Check or Money Order?

No, this web portal only accepts credit or debit cards as acceptable forms of payment. If cash or check is your only option, payment may be made at the Finance Counter at Village Hall during operating hours.

How do I View or Print my Receipt

  • Login to your account
  • Click the “View/Add Permits” tab
  • Click “Manage Permit” under to your Active Permit
  • Click “Payment History”

How do I Pay for Daily Fee Parking?

First of all and foremost, please remember your space number. It is the number hanging directly over the parking space. If there is no space number above your parking space, you are most likely parked in the permit parking area and will need to move your vehicle.

Via Smartphone – Download the Passport Parking app or visit to pay for parking that allows you to stay for the day. After you set up your account and use zone number 60193, add your space number and select your time of duration.

Via On-Site Pay Kiosk – There are 4 physical daily fee parking meters located along the center walkway of the north parking lot. These meters accept coins, cash, debit and credit cards. The daily fee parking meters located on the south side of the railroad tracks are only for the south parking lot and you will receive a parking violation if you pay on the wrong machines.

Policies & Procedures

Where can I Park?

The front half of the north side (Boomers Stadium) of the Schaumburg Commuter Parking Lot is reserved for monthly and quarterly permit holders. If there is no longer parking available in the front half of the parking lot, monthly and quarterly permits holders may park in the Daily Fee Section located in the back half of the parking lot.

Map for Permit and Daily Fee parking sections

If I no longer want my Permit, can I get a Refund or have my Permit Converted to a different Time Period?

No, all payments for permits are non-refundable and your permit will be valid until the end of the purchased cycle. Partial reimbursements are not possible. When purchasing a permit, make sure you are selecting the correct time period and double check once more before purchasing.

Why can I only Purchase a Quarterly Permit for Certain Quarters?

Quarterly permits are only available for the 4 quarters of the year: January – March, April – June, July – September, and October – December. Permit purchases for a duration other than 1 month or 3 months are not permitted.

Am I Allowed to Park in the Metra Parking Lot Overnight?

Customers who have purchased daily fee, a monthly permit, or a quarterly permit are allowed to park in the Schaumburg Metra Lot anytime during their purchased period. This includes overnight and weekends.

Customers who have paid for daily fee parking are also allowed to park in the parking lot anytime during their purchased session. The expiration time will be listed on the receipt.

Customers that are looking to park overnight in other parts of the village should click here to find instructions on overnight parking rules and applications.

Terms & Conditions

Please view additional policies at the Terms and Conditions web page.

Additional Support

Issues with Logging into Your Account, Receiving a Confirmation Code, or General Website Issues

If you are experiencing technical difficulties with the passport website, please first try a different web browser. The site is also mobile friendly and payments may be made from a smartphone or computer. If technical issues still persist:

  • Report the issue by clicking on the “FAQ” tab at the top of the page, scrolling to the yellow box at the bottom, and clicking “click here”.
  • Call Passport at 980.939.0990

Additional Policy/Procedure Questions

Contact the Village of Schaumburg Transportation Department at 847.923.3861

How do I Pay my Parking Ticket?

Click here for directions on how to pay online, in person, or by mail.

How do I Contest my Parking Ticket?

Click here for directions on how to contest your ticket in writing or in person.