Contact Us

Emergency Information  

If a police officer, firefighter, or paramedic is needed, dial 911 (or Text to 911) for assistance. 


One Call Reaches All

Sign up today for Schaumburg’s Emergency Alert Program. The public can customize how it would like to be contacted and the type of announcements received.

General Information and Requests for Service

Dial 311  for Operator Assistance when in Schaumburg or dial 847.895.4500 

The 311 phone is staffed 24/7 including weekends and holidays to assist callers with general questions or for reporting  non-emergency issues (i.e. Tall Grass).  Residents can request service using the online CSR system or have a village representative create it for them.  Examples of service requests include reporting a pothole or streetlight outage.  


101 Schaumburg Court
Schaumburg, IL 60193-1899

 Business Hours through January 4, 2019:

Monday - Friday 8am to 6pm

Effective January 7, 2019 - New Business Hours -  8:00 AM to 5:00 PM

  • Phone Number:  Dial 311 to speak to a village representative when in Schaumburg or dial 847.895.4500 when outside of Schaumburg.

The Municipal Center will be closed the following dates:

Memorial Day

Monday, May 28, 2018

Independence Day

Wednesday, July 4, 2018

Labor Day Monday

September 3, 2018

Thanksgiving Day

Thursday, November 22, 2018

Day after Thanksgiving

Friday, November 23, 2018

Christmas Eve 

Monday, December 24, 2018

Christmas Day

Tuesday, December 25, 2018

New Year’s Day

Tuesday, January 1, 2019