Customer Service Request 

This system provides the ability to create Customer Service Requests (CSR) and report issues directly to the village. Your request will immediately be forwarded to the appropriate department within the village for corrective action and follow-up.  When an email is included in the request, the requestor will be notified of activity being done to resolve the issue.  You may also track the status of your request at any time using the tracking number provided by the system.

If you have any questions regarding the Customer Service Request system, feel free to e-mail the IT Department : Peter Schaak, Director of Information Technology.  For immediate assistance, call 3-1-1 within Schaumburg or 847.895.4500.

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101 Schaumburg Court, Schaumburg, IL 60193-1899
P: 847.895.4500, F: 847.895.7806

Dial 311 for non-emergency requests