Customer Service Request 

This system provides the ability to create Customer Service Requests (CSR) and report issues directly to the village. Your request will immediately be forwarded to the appropriate department within the village for corrective action and follow-up.  When an email is included in the request, the requestor will be notified of activity being done to resolve the issue.  You may also track the status of your request at any time using the tracking number provided by the system.

As of December 2014, the Village of Schaumburg now allows the public to text information from a mobile device to initiate a CSR—giving the public another way to conveniently connect with the village.

Those who would like to text a CSR to the village can do so by texting 847.306.9862. Once information is texted to the village, participants will receive a confirmation text and a tracking number. Users are not required to provide their name; however, additional information such as location, nature of the problem and other information may be required for the village to take the appropriate next steps. Village staff may also call the user if necessary to complete its action and follow-up.

The CSR system should NOT be used to report an emergency. All emergencies should be reported by dialing 911.

As a recap, the public can initiate a CSR the following ways:

  • By phone call - Residents can dial 311 within Schaumburg or call 847.895.4500 outside of Schaumburg.
  • By web - Start by creating a CSR below.
  • By text - The public can text a CSR by texting 847.306.9862. Standard text message rates may apply.

Questions regarding the Customer Service Request system can be emailed to Peter Schaak, Director of Information Technology. For immediate assistance, dial 311 within Schaumburg or 847.895.4500.

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101 Schaumburg Court, Schaumburg, IL 60193-1899
P: 847.895.4500

Dial 311 for non-emergency requests