Customer Central 

Computer keyboard 

Continually Improving Your Service

The Village of Schaumburg is always looking for ways to serve you better, including bill payment options.

Our new Customer Central provides residents, businesses, and visitors the ability to create an online account to manage bill payments. This secure tool is a free service to help manage your online transactions such as:

Free Services

Customer Central has expanded to include the tracking and management of:

What’s New in Customer Central?

  • Manage, track and view your online transactions in one place
  • Monitor water usage for a single account or multiple accounts
  • Manage online payments for multiple water accounts in one place


What if I already had an online Water Account?

Existing accounts have automatically been transferred into Customer Central. The first time you login to Customer Central you will need to:

1.       Enter your Username

      •  Your Username will be the email address you provided for your original account with the Village of Schaumburg

2.       Enter a password (you may  keep your old password or create a new one)

 As usual, all of your information is secure and confidential. For more information about Customer Central or for help creating your new profile, please call 847.895.4500 or 311 when in Schaumburg.

 Frequently Asked Questions

  • If I create a Customer Central account, do I have to pay for my water bill online? No, you can use the account to monitor your water usage and still have the option to pay in person, by mail, or sign up for direct debit payments through your bank.
  • If I create a Customer Central account can I sometimes pay online but pay other months in person or by mail? Yes. Your online account provides the convenience to pay online, but is not mandated.
  • Can I choose how I want to receive my water bill? Yes. Customers can elect to have their water bills sent electronically to their email account, have a hardcopy mailed to a specified address, or both.
101 Schaumburg Court, Schaumburg, IL 60193-1899
P: 847.895.4500, F: 847.895.7806

Dial 311 for non-emergency requests